Operational RiskManager

You will work across the business to identify operational risks early, improve controls and give leaders a clear view of resilience. The role is hands-on: you will partner with first-line teams, investigate incidents, strengthen risk processes and make sure the operating model keeps pace with product and market growth.

• Lead operational risk and control assessments with business owners across customer operations, payments, travel, technology and support functions.
• Maintain practical processes for risk identification, control testing, issue tracking and management action follow-up.
• Own the operational risk incident process, including timely capture, root cause analysis, lessons learned and senior reporting.
• Design and maintain key risk indicators, thresholds and dashboards that help teams act before risks become customer problems.
• Support business continuity, operational resilience and third-party risk activities alongside the relevant functional owners.
• Review new products, process changes and partner arrangements to identify operational dependencies and control gaps early.
• Coach teams on pragmatic control design, evidence standards and risk ownership.
• Deliver clear reporting on material incidents, control themes, overdue actions and emerging operational risks.

• Four or more years of experience in operational risk, controls, internal audit, payments operations or a similar financial services environment.
• Working knowledge of risk and control assessments, incident management, key risk indicators and issue management.
• Experience partnering with operational and technical teams to improve processes without creating unnecessary friction.
• Strong analytical and problem-solving skills, with an ability to investigate root causes and make recommendations that can be implemented.
• A structured, organised working style and the confidence to follow through on agreed actions.
• Clear written and verbal communication in English.

• Experience with card schemes, payment operations, customer support or travel supply operations.
• Exposure to operational resilience testing, vendor risk or business continuity planning.
• Experience using dashboards, SQL or business intelligence tools to monitor operational performance.

Travls is building a more connected way to travel, pay and be rewarded across borders. Our products bring together travel booking, a smart wallet, card experiences, payments and rewards in one clear customer journey.

We are a high-ownership team with global ambition. We move quickly, take the details seriously and build trusted products that make cross-border life feel simpler for customers and partners.

Travls welcomes applications from people with diverse backgrounds and experiences. Hiring decisions are based on the requirements of the role and the potential to contribute to the team.